The hotel offers amenities for your comfortable stay and unforgettable experiences
Stunning Bay View
“The room was extraordinary, with a breathtaking balcony view of Cardiff Bay that was mesmerizing, especially at night.” view full review
Delicious Breakfast
“Breakfast was a delightful experience with a generous selection that was always well-prepared and plentiful.” view full review
Relaxing Massage
“I enjoyed a fantastic massage that left me feeling rejuvenated; it was one of the highlights of my stay.” view full review
Exceptional Comfort
“The bedroom had a spacious layout with an incredibly comfortable bed, ensuring a restful night’s sleep.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Indoor swimming pool
Sun loungers
Sun terrace
Spa & wellness centre
Sauna
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Room features
Air conditioning
Heating
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Rollaway beds
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Havannah Street,
Cardiff,
United Kingdom,
CF10 5SD,
South Glamorgan
Map view
street view
Havannah Street,
Cardiff,
United Kingdom,
CF10 5SD,
South Glamorgan
City landmarks
CardiffWales
Cardiff Bay
960 m
Westgate Street
Principality Stadium
2.2
km
Cardiff Castle Grounds
Cardiff Castle
2.5
km
Museum
Pierhead Building
870 m
Museum
National Museum Cardiff
2.9
km
Stadium
Motorpoint Arena Cardiff
2.1
km
Mall
St David's Dewi Sant
2.2
km
Golden Cross Hayes Bridge Road
Wales National Ice Rink
2.2
km
Gallery
Butetown History and Arts Centre
1.3
km
Park
Roald Dahl Plass
1.0
km
Market
Cardiff Market
2.3
km
Harbour
Bae Caerdydd
720 m
Olympian Dr
Viola Arena
2.3
km
Queen Alexandra House
Cardiff Bay Barrage
2.8
km
Nearby
Museum
Techniquest
300 m
Mall
Mermaid Quay
510 m
Gallery
Craft in the Bay
590 m
Cardiff Bay Mermaid Quay
Ianto's Shrine
300 m
2 Bute Place
Water Tower
480 m
Church
Norwegian Church Arts Centre
390 m
Gallery
Third Floor Gallery
470 m
Public Building
Senedd
490 m
Heol Porth Teigr Cardiff Bay
World of Boats Cardiff Bay
450 m
Britannia Park Harbour Drive
Lightship 2000
500 m
Public Building
National Assembly for Wales
460 m
Mount Stuart Graving Docks
150 m
Nature reserve
Cardiff Bay Wetlands Reserve
210 m
Taff Trail
360 m
Cardiff CF10 4PA
Cardiff Bay View Point
440 m
Cardiff CF10 5UY
Hamadryad Park
550 m
Restaurants
The Dock Bar & Kitchen
520 m
Unit 1 Mermaid Quay
Las Iguanas
560 m
Ground Floor
Signor Valentino Mermaid Quay
550 m
Unit 15 Mermaid Quay
Zizzi - Cardiff Bay
520 m
Unit 8 Mermaid Quay Cardiff Bay
Bellinis Italiano Mermaid Quay
560 m
Unit Upper 10 Mermaid Quay Cardiff Bay
Bayside Brasserie
610 m
Unit U14 Mermaid Quay
Yakitori #1
690 m
Unit 10 Mermaid Quay
Demiro's
640 m
Unit 26 Mermaid Quay Cardiff Bay
Pizza Express
610 m
Unit 28 Mermaid Quay
Cosy Club Cardiff Bay
600 m
Unit 24 Mermaid Quay
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
great view
friendly staff
crowded
inadequately staffed
7.8/10
Very good
Rooms
8.1
Location
8.4
Service
8.4
Dining
7.3
Guest reviews
7.8/10
based on 8 reviews
4.5/5
based on 809 reviews
8.7
8.7/10 based on 4773 reviews
#6 of 75 hotels in Cardiff based on Tripadvisor
Percy
United Kingdom,
May
2024
8.4/10
I absolutely loved my stay at the hotel. The room was lovely and spacious, perfect for my husband's wheelchair, although it looked a bit tired. The service was outstanding, with a complimentary bottle of wine waiting for us in the room. The location was ideal for exploring Cardiff Bay, with stunning views from the balcony. The dining experience was a mix of excellent choices and a few missing items, and the facilities, especially the spa, were a real treat.
Rooms
8.0
Our room, which looked lovely, is excellent with a great wet room and plenty of space for my husband to get around the room in his wheelchair. It was a little 'tired' but still beautiful.
Service
9.0
The staff put a bottle of wine in my room, amazing. The service was impeccable, with use of the spa facilities which wasn't busy adding to the overall relaxation.
Location
9.0
I adored the balcony where you can stand and gaze at the beautiful Bay and Penarth. The hotel is conveniently located in the bay/parliament/millenium centre area, offering plenty of dining options nearby.
Dining
7.0
Breakfast was excellent with an immense choice laid out beautifully, although we were missing half of our items the next morning, which was disappointing.
Facilities
9.0
The facilities, especially the spa, were a real treat.
John
United Kingdom,
April
2024
8.6/10
My stay at the hotel was fantastic! The rooms were lovely with a nice view of the bay, and I enjoyed the spa and breakfast. The service was top-notch, especially Brandon and Megan in the restaurant who made us feel so welcome. The location was great, right on the bay, perfect for a special event. The dining experience was delicious and well presented. Although everything was wonderful, there were some issues with black mold forming in the room corners, and the service could have been better.
Rooms
8.0
The rooms were lovely with a nice view of the bay.
Service
9.0
The service was friendly and helpful, making us feel at home.
Location
9.0
The location was directly on the bay, ideal for special events.
Dining
8.0
The dining experience was delicious and well presented.
Facilities
9.0
The hotel offered great amenities and a lovely spa.
Ronnie
United Kingdom,
March
2024
7.6/10
My stay at the hotel was absolutely amazing. The rooms were magnificent with a beautiful view of the bay, spacious, and nice. However, there was a huge swing in temperature from day time to night. The service was excellent; they advised on ordering in as there were no bar, room service, or restaurant facilities available, but they were very helpful and even offered welcoming drinks on arrival. The location was lovely with a balcony offering spectacular views, but it seemed a bit crowded and inadequately staffed, definitely not a luxury hotel experience. The dining experience had its ups and downs; while some items were inedible and cold, the black pudding and scrambled eggs were exceptional. The facilities were top-notch and provided all necessary amenities.
Rooms
8.0
The rooms were very spacious and nice with a beautiful view of the bay.
Service
9.0
The staff was extremely helpful and welcoming, advising on alternative options when some services were not available.
Location
7.0
The location in the Bay Area was great, with spectacular views over the bay, but the hotel itself seemed a bit run down and tired.
Dining
6.0
The dining experience had its highs and lows, with some items being inedible and cold, but notable dishes like the black pudding and scrambled egg were excellent.
Facilities
The facilities were well-equipped and provided all necessary services, from room service to laundry.
great view
crowded
Andrew
United Kingdom,
March
2024
7.4/10
The hotel offers spacious and comfortable rooms with a great view and relaxed atmosphere, though it tends to be on the expensive side. The service provided is consistently excellent, with friendly and polite staff who add a touch of humor to their professional service. The location overlooks the bay and is a short walk from the city center, despite needing a bit of sprucing up. The dining experience varies, with some tasty options but also room for improvement. Overall, the hotel has potential with clean and comfortable rooms and friendly service.
Rooms
8.0
The rooms were no better than a premier inn, but they were a great size and very comfortable with a good view and relaxed atmosphere. The only downside is the pricing.
Service
9.0
The service was lovely, with very happy and very polite staff who always deliver excellent service, managing to inject humor into a polished and professional serving experience.
Location
7.0
The location was looking a bit run down and could do with a lick of paint, but it offers a nice view overlooking the bay and is conveniently close to the city center.
Dining
6.0
The dining experience was a mix, with some dishes being delicious but others not so much. There's room for improvement in ensuring all food is served fresh.
Facilities
7.0
The hotel features good facilities, though some areas may need renovation. It is excellent for those seeking waterfront views and easy access to dining options.
comfortable rooms
expensive pricing
George
United Kingdom,
October
2023
7.8/10
The hotel had huge rooms with a great view and very comfortable beds, making for a very enjoyable stay. The SPA facilities were beautiful, overlooking the bay. However, some areas like the carpets and pool ceilings looked tired and need attention.
Rooms
9.0
The rooms were well-furnished and facilities were good, providing a very enjoyable stay with beautiful views over the bay.
Service
7.0
The staff were extremely helpful and went the extra mile to fulfill requests. However, there were instances of unfriendly interactions like the waitress in the bar and a receptionist in the spa, and an unexpected charge of extra £50 from my visa card.
Location
8.0
The hotel is in the upcoming trendy area of Cardiff Bay, with beautiful rooms overlooking the water. Some areas looked a bit tired and need refurbishment.
Dining
7.0
The dining experience was a mix of lovely options and a fabulous selection, making the stay perfect. However, there were issues like lack of organization with seating, queuing, and a tasteless breakfast buffet.
Facilities
8.0
The facilities were good overall, but some areas like the pool surroundings and changing area needed attention.
Colin
United Kingdom,
August
2023
7.0/10
I had a mixed experience at the hotel. The rooms were surprisingly spacious and clean despite the check-in time hiccup, but they lacked a pleasant atmosphere. The service, while generally friendly, had some hiccups. The location was great for exploring Cardiff Bay, although improvements could be made. The dining options were a hit or miss. Overall, it was a decent stay with some ups and downs.
Rooms
7.0
My room turned out to be massive and very new and clean, which was a pleasant surprise.
Service
6.0
The staff, although friendly, seemed a bit disorganized at times.
Location
8.0
The hotel's location was excellent, just a 5-minute walk to all the attractions in Cardiff Bay.
Dining
7.0
The dining experience had its highs and lows, with a mix of outstanding options and some disappointments.
Facilities
7.0
The hotel had good facilities overall, but nothing particularly stood out.
clean
mixed service
Bob
United Kingdom,
July
2023
9.0/10
I had a wonderful stay at the hotel with excellent panoramic views over the Bay from my room. The superior room was nice, and despite the check-in time being an hour earlier, I found it very comfortable with a beautiful view of the bay. The service was top-notch, with the staff going above and beyond to make my parents' birthday special. The location was fantastic, right in Cardiff Bay with lovely staff and plenty of nearby bars and restaurants. The dining experience offered a wide range of choices in a nice setting. Overall, a great value for the money.
Rooms
9.0
The room was excellent with panoramic views over the Bay.
Service
9.0
The staff were very helpful in every way, making my parents' birthday celebration extra special.
Location
10.0
The location is fantastic for Cardiff Bay, with plenty of nearby bars and restaurants within walking distance.
Dining
8.0
The dining experience was very good with a wide range of choices and helpful staff.
Facilities
9.0
The facilities were great, offering everything I needed for a comfortable stay.
Mark
United Kingdom,
April
2023
8.8/10
I had a lovely stay at the hotel. The rooms were beautiful and clean, offering good views. However, the check-in process took longer than expected, which was a bit inconvenient, especially with a baby. The staff went above and beyond for our wedding anniversary, making it extra special with thoughtful touches.
Rooms
8.0
The rooms were lovely and had everything we needed, with beautiful views all around.
Service
9.0
The staff were friendly and helpful, making our anniversary celebration even more memorable.
Location
9.0
The setting of the hotel was fantastic, and it was great for accessing the airport. The staff were highly courteous and attentive.
Dining
9.0
The dining experience was fabulous with a huge selection, and the service was exceptional, making our stay perfect.
Facilities
9.0
The facilities were top-notch, offering everything we needed for a comfortable and enjoyable stay.
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